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Job Title:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; NDT Technician&nbsp; Location:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Rosyth, Fife&nbsp; Compensation:&nbsp; &nbsp;£39,237- 46,064 (Dependent on Experience) + Benefits Role Type:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Full time / Permanent&nbsp; Role ID:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;SF65162At Babcock we’re working to create a safe and secure world, together, and if you join us, you can play your part as a NDT Technician at our Rosyth site.The role As &nbsp;NDT Technician you’ll have a role that’s out of the ordinary. You’ll provide support to the Successor Project by carrying out the following tasks;&nbsp;<ul><li>Perform Non-Destructive Testing (NDT) in compliance with SNT-TC-1A standards.</li><li>Conduct Magnetic Particle, Liquid Penetrant, and Ultrasonic inspections on welds and machined components.</li><li>Follow approved procedures, techniques, and risk assessments to ensure safe and accurate work.</li><li>Maintain timely and precise reporting of all NDT activities.</li><li>Communicate and update inspection metrics regularly based on daily operations.</li><li>Ensure all work is carried out safely and in accordance with established safety protocols.</li></ul>Please note that this position is based onsite in Rosyth, 36hrs/ week Monday- Friday dayshifts/ nightshifts on two weeks rotation.&nbsp;Essential experience of NDT Technician&nbsp;<ul><li>Strong technical expertise in NDT practices, standards, and interpreting technical drawings.</li><li>Exceptional attention to detail with a proactive and solution-oriented mindset.</li><li>Effective communicator with strong interpersonal skills and decision-making ability.</li><li>Highly organised, capable of managing tight deadlines and adapting to changing priorities.</li><li>Proficient in IT tools, including Microsoft Office and IFS systems.</li><li>Analytical thinker, skilled in identifying problems and implementing practical solutions.</li></ul>Qualifications for the NDT Technician&nbsp;<ul><li>As a minimum hold PCN Level II in MT, PT, UT (3.1, 3.2, 3.8, 3.9)</li><li>Proven knowledge of the practices and standards associated with the NDT;</li><li>VT and RT Rad Interp PCN Level 2 - desirable</li><li>Experience of Advanced Ultrasonic Techniques - desirable</li></ul>Security Clearance The successful candidate must be able to achieve and maintain Security Check (SC) security clearance for this role.Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held. Further details are available at&nbsp;<a href="https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels" target="_blank">United Kingdom Security Vetting: clearance levels - GOV.UK (www.gov.uk)</a>.What we offer<ul><li>Generous holiday allowance</li><li>Matched contribution pension scheme, with life assurance</li><li>Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+</li><li>Employee share scheme</li><li>Employee shopping savings portal</li><li>Payment of Professional Fees</li><li>Reservists in the armed forces receive 10-days special paid leave</li><li>Holiday Trading is a benefit that allows UK Babcock employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement. This Window opens February through to March annually.</li><li>‘Be Kind Day’ enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity</li><li>Excellent development opportunities and benefits package including an employee assistance programme supporting physical, mental and financial wellbeing.</li></ul>Babcock International&nbsp; For over a century Babcock &nbsp;has helped to defend nations, protect communities and build a better world. To continue, we must adapt, advance and be a sustainable business with a shared goal.&nbsp;We are a disability confident committed employer. If you have a disability or need any reasonable adjustments during the application and selection stages, please email&nbsp;<a href="mailto:careers@babcockinternational.com" target="_blank">careers@babcockinternational.com</a>&nbsp;with the subject header ‘Reasonable adjustments requirement’. We’re committed to building an inclusive culture where everyone’s free to thrive. We are happy to talk about flexible working – please ask about alternative patterns of work at interview.Closing date: 25/08/2025

NDT Technician

Job Title:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Technical Training InstructorLocation:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Helensburgh, Argyll and ButeCompensation:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Competitive Salary + BenefitsRole Type:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Full time / PermanentRole ID:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; SF66752At Babcock we’re working to create a safe and secure world, together, and if you join us, you can play your part as a Technical Training Instructor at our Clyde, Faslane site.The RoleAs a Technical Training Instructor, you'll have a role that's out of the ordinary. You’ll be responsible for designing, delivering, and maintaining high-quality training for both internal and external customers. You’ll also support the development and accuracy of technical publications, and work with engineering teams to report and track faults, ensuring timely resolution and clear documentation.In this role, you’ll collaborate with Product Development, Operations, and Service Management to gather essential information for training materials. You’ll attend meetings on behalf of the Training Manager, identifying any training-related risks or implications to ensure training remains effective and aligned with business needs.&nbsp;Your responsibilities will also include:<ul><li>Managing key and cryptographic material, including maintaining accurate running accounts</li><li>Developing training courses for new equipment and services delivered by Team Aurora, ensuring DSAT process compliance</li><li>Creating and maintaining high-quality training for both internal and external customers</li><li>Conducting Training Needs Analysis (TNA) to identify the most practical and cost-effective training solutions</li><li>Complying with applicable QHSE, Fire, Human Resources, and Security policies</li></ul>This role is full time, 37 hours per week and is based on site at HMNB Clyde, near Helensburgh.Essential Experience of the Technical Training Instructor<ul><li>Good communication skills.</li><li>Be able to work proactively and flexibly within a small team.</li><li>A good understanding of Data Communications and RF Communication Techniques.</li><li>Experience of working alongside UK Military Customers.</li></ul>Qualifications for the Technical Training Instructor<ul><li>Must hold a relevant teaching qualification (e.g. PLLS or equivalent).</li><li>BTEC/OND /HNC in an Engineering Discipline ideally.</li></ul>Security ClearanceThe successful candidate must be able to achieve and maintain Developed Vetting (DV) security clearance for this role.Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held. Further details are available at <a href="https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels" target="_blank">United Kingdom Security Vetting: clearance levels - GOV.UK (www.gov.uk)</a>.What We Offer<ul><li>Generous holiday allowance</li><li>Matched contribution pension scheme, with life assurance</li><li>Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+</li><li>Employee share scheme</li><li>Employee shopping savings portal</li><li>Payment of Professional Fees</li><li>Reservists in the armed forces receive 10-days special paid leave</li><li>Holiday Trading is a benefit that allows UK Babcock employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement. This Window opens February through to March annually</li><li>‘Be Kind Day’ enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity</li><li>Excellent development opportunities and benefits package including an employee assistance programme supporting physical, mental and financial wellbeing</li></ul>Babcock International For over a century Babcock has helped to defend nations, protect communities and build a better world. To continue, we must adapt, advance and be a sustainable business with a shared goal.&nbsp;We are a disability confident committed employer. If you have a disability or need any reasonable adjustments during the application and selection stages, please email <a href="mailto:careers@babcockinternational.com" target="_blank">careers@babcockinternational.com</a> with the subject header ‘Reasonable adjustments requirement’. We’re committed to building an inclusive culture where everyone’s free to thrive. We are happy to talk about flexible working – please ask about alternative patterns of work at interview.Closing Date: 01/09/2025#CLYDEBAB24

Technical Training Instructor

Job Title:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Scrum Master Location:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Ashton Vale, Bristol + Hybrid Working Arrangements Compensation:&nbsp;&nbsp; &nbsp;Competitive Salary + Benefits Role Type:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Full time / Permanent Role ID:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; SF64043At Babcock we’re working to create a safe and secure world, together, and if you join us, you can play your part as a Scrum Master at our Ashton Vale, Bristol site.The Role As Scrum Master you will play a significant role in supporting the team to develop software, that provides sovereign communications capability for critical strategic communications, as well as help more broadly across Mission Systems.Day-to-day, you’ll work across our portfolio of software projects. You’ll also support delivery teams both through direct support and coaching to embed effective agile processes.<ul><li>Ensuring the team is working efficiently against best agile software practices, promoting a culture of continuous improvement within the team.</li><li>Ensure software releases, updates, and deployment activities deliver software capabilities that meet our customer’s expectations, happen in an efficient way, are monitored and managed, to meet an agreed schedule and budget.</li><li>Ensure best practice and agile techniques are spread across multiple teams within the business to support those teams recently moving towards agile processes.</li></ul>Please note that the successful candidate will be required to pass a targeted medical questionnaire and/or medical examination as a condition of employment for this role.This role is full time, 37 hours per week and provides flexible hybrid working arrangements with days onsite and days working from home. Essential Experience of the Scrum Master<ul><li>Working as part of a team or teams to enable and drive Agile Software Engineering best practices.</li><li>Organising and leading Scrum events, delivering against Scrum goals, and managing a continuous improvement process.</li><li>Working with a Product Owner or Delivery Lead to ensure targeted software delivery and identifying and removing obstacles from agile team delivery and protecting the team from external threats.</li><li>Producing reports from gathered metrics to highlight progress against backlog, estimated schedules and any issues or blockers and supporting adoption and delivery of the implementation strategy (branching, release).</li><li>Experience using a modern IDE, DevOps and Automated Testing.</li></ul> Qualifications for the Scrum Master<ul><li>We value difference and don’t have a fixed idea when it comes to background or education, provided you can show the required level of experience and/or willingness to learn then we would like to hear from you.</li></ul>Security Clearance The successful candidate must be a sole UK national who is able to achieve and maintain Security Check (SC) security clearance for this role. The successful candidate may be required to achieve Developed Vetting (DV) security check once in post. &nbsp;Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held. Further details are available at&nbsp;<a href="https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels" target="_blank">United Kingdom Security Vetting: clearance levels - GOV.UK (www.gov.uk).</a>What We Offer&nbsp;<ul><li>Generous holiday allowance&nbsp;</li><li>Matched contribution pension scheme, with life assurance</li><li>Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+</li><li>Employee share scheme&nbsp;</li><li>Employee shopping savings portal</li><li>Payment of Professional Fees</li><li>Reservists in the armed forces receive 10-days special paid leave&nbsp;</li><li>Holiday Trading is a benefit that allows UK Babcock employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement. This Window opens February through to March annually</li><li>‘Be Kind Day’ enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity</li><li>Excellent development opportunities and benefits package including an employee assistance programme supporting physical, mental and financial wellbeing</li></ul>Babcock International&nbsp; For over a century Babcock has helped to defend nations, protect communities and build a better world. To continue, we must adapt, advance and be a sustainable business with a shared goal.&nbsp;We are a disability confident committed employer. If you have a disability or need any reasonable adjustments during the application and selection stages, please email&nbsp;<a href="mailto:careers@babcockinternational.com" target="_blank">careers@babcockinternational.com</a>&nbsp;with the subject header ‘Reasonable adjustments requirement’. We’re committed to building an inclusive culture where everyone’s free to thrive. We are happy to talk about flexible working – please ask about alternative patterns of work at interview.Closing Date: 26/08/2025#MISYS

Scrum Master

Job Title:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Executive Assistant Location:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Bristol, Plymouth or Rosyth Compensation: &nbsp; &nbsp;£45,284 - £48,352 Role Type:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Full time / Permanent&nbsp; Role ID:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; SF66404At Babcock we’re working to create a safe and secure world, together, and if you join us, you can play your part as an Executive Assistant at one of our key sites in Bristol, Plymouth, or Rosyth.The role As an Executive Assistant you’ll have a role that’s out of the ordinary. Acting as a trusted partner to senior leaders, you’ll play a pivotal role in driving operational efficiency, managing high-level communications, and supporting mission-critical projects. With access to sensitive information and involvement in key decision-making processes, you’ll help shape priorities, streamline workflows, and ensure the smooth running of complex initiatives.Day-to-day, you’ll deliver high-quality, confidential executive support to SLT members, as well as:<ul><li>Proactively manage a complex and demanding calendar, ensuring alignment with strategic priorities.</li><li>Build and maintain strong working relationships with Executive Assistants across the Marine Sector, Group, and wider Babcock business.</li><li>Arrange business travel, including flights, accommodation, and ground transport, in line with Babcock’s travel policy and Trade Control requirements.</li><li>Act as a professional point of contact for internal and external stakeholders, managing calls, emails, and correspondence with discretion and efficiency.</li></ul>This role is full time and is adaptable and can be delivered from various locations including Rosyth, Bristol and HMNB Devonport, Plymouth.Essential experience of the Executive Assistant<ul><li>Proven experience in executive support at a senior level.</li><li>Excellent written and verbal communication skills.</li><li>Strong organisational and time management abilities.</li><li>Ability to work independently, use initiative, and manage competing priorities.</li><li>Flexible, adaptable, and a collaborative team player.</li><li>Demonstrate high levels of integrity, respect, discretion, flexibility, and courtesy with sound cultural awareness.</li></ul>Qualifications for the Executive Assistant<ul><li>Educated to GCSE A to C English and Maths</li><li>NVQ Qualification Level 3 Business Admin or equivalent</li><li>Proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Teams).</li></ul>Security Clearance The successful candidate must be able to achieve and maintain Security Check (SC) security clearance for this role.Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held. Further details are available at&nbsp;<a href=" clearance levels - GOV.UK (www.gov.uk).">United Kingdom Security Vetting: clearance levels - GOV.UK (www.gov.uk).</a> What we offer<ul><li>Generous holiday allowance&nbsp;</li><li>Matched contribution pension scheme, with life assurance</li><li>Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+</li><li>Employee share scheme</li><li>Employee shopping savings portal</li><li>Payment of Professional Fees</li><li>Reservists in the armed forces receive 10-days special paid leave</li><li>Holiday Trading is a benefit that allows UK Babcock employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement. This Window opens February through to March annually.</li><li>‘Be Kind Day’ enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity</li><li>Excellent development opportunities and benefits package including an employee assistance programme supporting physical, mental and financial wellbeing.</li></ul> Babcock International&nbsp; For over a century Babcock &nbsp;has helped to defend nations, protect communities and build a better world. To continue, we must adapt, advance and be a sustainable business with a shared goal.&nbsp;We are a disability confident committed employer. If you have a disability or need any reasonable adjustments during the application and selection stages, please email <a href="careers@babcockinternational.com">careers@babcockinternational.com</a> with the subject header ‘Reasonable adjustments requirement’. We’re committed to building an inclusive culture where everyone’s free to thrive. We are happy to talk about flexible working – please ask about alternative patterns of work at interview. Closing date: 25/08/2025

Executive Assistant

Job Title:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Training Standards ControllerLocation:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Helensburgh, Argyll &amp; Bute&nbsp;Compensation:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; £42,000 - £45,000Role Type:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Full time / Permanent Role ID:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; SF63014At Babcock we’re working to create a safe and secure world, together, and if you join us, you can play your part as a Training Standards Controller at our Faslane site.The roleAs a Training Standards Controller, you’ll have a role that’s out of the ordinary. You will provide specialist training management expertise and day to day you will work with our training design, training delivery and training support teams to ensure that our staff, our training and our quality systems continually improve to provide customer satisfaction. &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Day-to-day, you’ll have the following responsibilities:<ul><li>Training Quality Control, implement Internal Validation processes</li><li>Training Delivery Standards, advising the Training Delivery team</li><li>Training Design Standards, conduct routine quality control reviews of ACTS training documentation</li><li>Quality Assurance, manage and conduct internal training audits</li><li>Reporting and communication, manage customer and stakeholder meetings, write training reports and provide relevant management information</li></ul>This role is full time hybrid role, can be based in our Helensburgh Office or onsite at HMNB Clyde - with some remote workingEssential experience of the Training Standards Controller:<ul><li>Competent and experienced in the implementation of The Defence Systems Approach to Training (DSAT) or a civilian equivalent (ADDIE, etc)</li><li>Interpretation and implementation of customer training policies</li><li>Training Design principles</li><li>Training Quality principles</li><li>Quality Assurance, including the conduct of training audits</li><li>Information Management principles</li><li>Report writing</li><li>Ability to communicate at all levels.</li></ul>Qualifications for the Training Standards Controller:<ul><li>Internal Validation</li><li>Lead Auditor/auditor qualification is desirable, but training can be provided</li><li>Defence Training Supervisor, Train the Trainer course, and/or Level 5 coaching qualification or equivalent is desirable.</li></ul>Security ClearanceThe successful candidate must be able to achieve and maintain Security Check (SC) clearance for this role.Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held. Further details are available at <a href="https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels" target="_blank">United Kingdom Security Vetting: clearance levels - GOV.UK (www.gov.uk)</a>.What we offer <ul><li>Generous holiday allowance</li><li>Matched contribution pension scheme, with life assurance</li><li>Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+</li><li>Employee share scheme</li><li>Employee shopping savings portal</li><li>Payment of Professional Fees</li><li>Reservists in the armed forces receive 10-days special paid leave</li><li>Holiday Trading is a benefit that allows UK Babcock employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement. This Window opens February through to March annually.</li><li>‘Be Kind Day’ enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity</li><li>Excellent development opportunities and benefits package including an employee assistance programme supporting physical, mental and financial wellbeing.</li></ul>Babcock International For over a century Babcock&nbsp; has helped to defend nations, protect communities and build a better world. To continue, we must adapt, advance and be a sustainable business with a shared goal.We are a disability confident committed employer. If you have a disability or need any reasonable adjustments during the application and selection stages, please email&nbsp;<a href="mailto:careers@babcockinternational.com" target="_blank">careers@babcockinternational.com</a> with the subject header ‘Reasonable adjustments requirement’. We’re committed to building an inclusive culture where everyone’s free to thrive. We are happy to talk about flexible working – please ask about alternative patterns of work at interview.Closing date: 30/08/2025<h1>#LI-POST</h1>

Training Standards Controller

Job Title:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Service Desk Analyst Location:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Portsmouth, Hampshire&nbsp; Compensation:&nbsp; &nbsp; &nbsp; Competitive Salary + Benefits + Overtime &nbsp; Role Type:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Full time / Permanent&nbsp; Role ID:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;SF64813At Babcock we’re working to create a safe and secure world, together, and if you join us, you can play your part as a Service Desk Analyst at our Lakeside Offices, Portsmouth, Hampshire site. The role As a Service Desk Analyst, you’ll have a role that’s out of the ordinary. Working as part of our Babcock Corporate Services business unit, you'll be supporting and providing an excellent 1st line support service for all software, hardware, and network issues to our customers, while at the same time developing a future career with Babcock International.Training Available - We are committed to developing your career within Babcock International which is why we provide onboarding training for 4-6 weeks with an aim to provide you an understanding of the systems, processes and requirements for the role. In addition to this, further training outside the standard requirements can be provided to further develop your interest in specialised areas after 6 months.Day to day, you’ll be responsible for answering calls, chats and service requests received to the Service Desk to the required standards.<ul><li>Capturing all interactions into our ticketing system.</li><li>Providing excellent customer service via all reporting/contact channels.</li><li>Escalate when appropriate to ensure a prompt restoration of service.</li><li>Additional administration duties to support our 2nd line/3rd line teams.</li><li>To complete a variety of checks and monitoring activities on Babcock Infrastructure throughout the shift and as directed by the Shift Senior.</li></ul>&nbsp; This role is full time, 37.5 hours per week working Monday to Friday, earliest start 6.30am and latest finish 5.30pm and is based at our Lakeside Offices, Portsmouth, Hampshire.&nbsp; &nbsp;Essential experience of the Service Desk Analyst&nbsp;<ul><li>Customer service experience (face to face/over the phone)</li><li>Previous service desk experience at an entry level or call centre experience</li><li>Experience using any form of ticketing system that captures customer information</li><li>Experience with systems such as Active Directory and Microsoft Applications</li><li>An interest or strong passion for IT &nbsp;</li></ul>Qualifications for the Service Desk Analyst&nbsp;<ul><li>We value difference and don’t have a fixed idea when it comes to background or education, provided you can show the required level of experience and/or willingness to learn then we would like to hear from you. &nbsp;</li></ul>Security Clearance The successful candidate must be able to achieve and maintain Security Check (SC) security clearance for this role. &nbsp;Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held. Further details are available at <a href="https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels" target="_blank">United Kingdom Security Vetting: clearance levels - GOV.UK (www.gov.uk)</a>. &nbsp;What we offer&nbsp;<ul><li>Generous holiday allowance&nbsp;</li><li>Matched contribution pension scheme, with life assurance</li><li>Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+</li><li>Employee share scheme&nbsp;</li><li>Employee shopping savings portal</li><li>Payment of Professional Fees</li><li>Reservists in the armed forces receive 10-days special paid leave&nbsp;</li><li>Holiday Trading is a benefit that allows UK Babcock employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement. This Window opens February through to March annually</li><li>‘Be Kind Day’ enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity</li><li>Excellent development opportunities and benefits package including an employee assistance programme supporting physical, mental and financial wellbeing. &nbsp;</li></ul>Babcock International&nbsp; For over a century Babcock has helped to defend nations, protect communities and build a better world. To continue, we must adapt, advance and be a sustainable business with a shared goal.&nbsp; &nbsp; We are a disability confident committed employer. If you have a disability or need any reasonable adjustments during the application and selection stages, please email <a href="mailto:careers@babcockinternational.com" target="_blank">careers@babcockinternational.com</a> with the subject header ‘Reasonable adjustments requirement’. We’re committed to building an inclusive culture where everyone’s free to thrive. We are happy to talk about flexible working – please ask about alternative patterns of work at interview.

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