Warehouse & Shop Sales Assistant

Job Title: Warehouse & Shop Sales Assistant

Location: Maidstone, Kent
Job Type: Full-time, 5 days per week

Job Overview

We are a well-established swimming pool retailer with both a busy retail shop and a well-established online business, and we are looking for a dependable and enthusiastic Warehouse & Shop Sales Assistant to join our team in Maidstone, Kent.

This varied, hands-on role involves supporting day-to-day warehouse operations for online orders while also providing excellent customer service in our retail shop. The ideal candidate will be practical, organised, and comfortable working in both customer-facing and warehouse environments.

Key Responsibilities

Warehouse & Online Order Fulfilment

• Picking, packing, and dispatching online orders accurately and efficiently
• Receiving, checking, and booking in deliveries of pool equipment, chemicals, and accessories
• Organising stock within the warehouse to ensure safe and efficient storage
• Carrying out regular stock checks and assisting with inventory control
• Preparing goods for courier collection and customer collections
• Ensuring all warehouse activities comply with health & safety regulations

Shop Sales & Customer Support

• Serving customers in the swimming pool retail shop in a friendly and professional manner
• Providing advice on swimming pool products, accessories, and basic maintenance (training provided)
• Processing sales and payments accurately
• Replenishing shop stock and maintaining clean, well-presented displays
• Handling customer queries, returns, and basic after-sales support

General Duties

• Keeping both the warehouse and shop areas clean, tidy, and organised
• Assisting colleagues as required to support the smooth running of the business

Skills & Experience Required

• Previous warehouse, retail, or trade counter experience preferred (but not essential)
• Good customer service and communication skills
• Physically fit and able to carry out manual handling tasks
• Good attention to detail, particularly when picking and packing online orders
• Basic IT skills for order processing and stock systems
• Ability to work independently and as part of a small team
• Reliable, punctual, and willing to learn

Desirable (but not essential)

• Knowledge of swimming pools, pool maintenance, or water treatment
• Forklift licence
• Experience with e-commerce order fulfilment

Working Hours

• Full-time role
• 5 days per week (may include occasional weekend work during busy periods)

What We Offer

• Competitive pay, dependent on experience
• Full training on swimming pool products and systems
• Friendly, supportive working environment
• Opportunity to develop product knowledge in a specialist retail sector

Equal Opportunities

We are an equal opportunities employer and welcome applications from all suitably qualified candidates – please email glan@ukpoolstore.co.uk – enclose a copy of your CV & any relevant information, including your availability for interviews & ideal start date.