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Job Title:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Service Desk Shift Analyst Location:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Portsmouth, Hampshire + Hybrid Working Arrangements Compensation:&nbsp; &nbsp; &nbsp; &nbsp;Competitive Salary + Benefits + Overtime Role Type:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Full time / Permanent Role ID:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; SF64814At Babcock we’re working to create a safe and secure world, together, and if you join us, you can play your part as a Service Desk Shift Analyst at our Lakeside Offices, Portsmouth, Hampshire site.The role As a Service Desk Shift Analyst, you’ll have a role that’s out of the ordinary. Working as part of our Babcock Corporate Services business unit, you'll be supporting and providing an excellent 1st line support service for all software, hardware, and network issues to our customers, while at the same time developing a future career with Babcock International.Training Available - We are committed to developing your career within Babcock International which is why we provide onboarding training for 4-6 weeks with an aim to provide you an understanding of the systems, processes and requirements for the role. In addition to this, further training outside the standard requirements can be provided to further develop your interest in specialised areas after 6 months.Day to day, you’ll be responsible for answering calls, chats and service requests received to the Service Desk to the required standards.<ul><li>Capturing all interactions into our ticketing system.</li><li>Providing excellent customer service via all reporting/contact channels.</li><li>Escalate when appropriate to ensure a prompt restoration of service.</li><li>Additional administration duties to support our 2nd line/3rd line teams.</li><li>To complete a variety of checks and monitoring activities on Babcock Infrastructure throughout the shift and as directed by the Shift Senior.</li></ul>This role is full time, 40.5 hours per week working 4 days on, 4 days and can be delivered from our Lakeside Offices, Portsmouth, Hampshire alongside home working arrangements. Earliest start, 6.30am with the latest finish 8.30pm – 12 hour shifts.&nbsp;Essential experience of the Service Desk Shift Analyst&nbsp;<ul><li>Customer service experience (face to face/over the phone)</li><li>Previous service desk experience at an entry level or call centre experience</li><li>Experience using any form of ticketing system that captures customer information</li><li>Experience with systems such as Active Directory and Microsoft Applications</li><li>An interest or strong passion for IT</li></ul>Qualifications for the Service Desk Shift Analyst&nbsp;<ul><li>We value difference and don’t have a fixed idea when it comes to background or education, provided you can show the required level of experience and/or willingness to learn then we would like to hear from you.</li></ul>Security Clearance The successful candidate must be able to achieve and maintain Security Check (SC) and Developed Vetting (DV) security clearance for this role.Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held. Further details are available at&nbsp;<a href="https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels" target="_blank">United Kingdom Security Vetting: clearance levels - GOV.UK (www.gov.uk).</a> &nbsp;What we offer<ul><li>Generous holiday allowance&nbsp;</li><li>Matched contribution pension scheme, with life assurance</li><li>Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+</li><li>Employee share scheme&nbsp;</li><li>Employee shopping savings portal</li><li>Payment of Professional Fees</li><li>Reservists in the armed forces receive 10-days special paid leave&nbsp;</li><li>Holiday Trading is a benefit that allows UK Babcock employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement. This Window opens February through to March annually</li><li>&nbsp;‘Be Kind Day’ enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity</li><li>Excellent development opportunities and benefits package including an employee assistance programme supporting physical, mental and financial wellbeing.</li></ul>Babcock International&nbsp; For over a century Babcock has helped to defend nations, protect communities and build a better world. To continue, we must adapt, advance and be a sustainable business with a shared goal.&nbsp;We are a disability confident committed employer. If you have a disability or need any reasonable adjustments during the application and selection stages, please email&nbsp;<a href="http://careers@babcockinternational.com/" target="_blank">careers@babcockinternational.com</a>&nbsp;with the subject header ‘Reasonable adjustments requirement’. We’re committed to building an inclusive culture where everyone’s free to thrive. We are happy to talk about flexible working – please ask about alternative patterns of work at interview.#LI-SF!

WeServed

WeServed Recruitment

Service Desk Shift Analyst

Job Title:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Vehicle Technician Trainer Location:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Swindon, Wiltshire&nbsp;&nbsp; Compensation:&nbsp;&nbsp; &nbsp;£36,277 - £38,787 Dependent on Experience + Benefits Role Type:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Full time / Permanent Role ID:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;SF55187At Babcock we’re working to create a safe and secure world, together, and if you join us, you can play your part as a Vehicle Technician Trainer at our MOD Lyneham site.The role As a Vehicle Technician Trainer, you'll have a role that is out of the ordinary. You'll join a team of talented training professionals who deliver technical courses to military students of the Royal Electrical and Mechanical Engineers (REME).&nbsp; The Army boasts many types of vehicles, from tanks and quad bikes to HGVs and Land Rovers. Keeping them in good working order is the responsibility of the Vehicle Mechanics; the technical training our students receive at REME gives them the knowledge and confidence to tackle any engineering problem, enabling them to keep our vehicles on the road - even in extreme conditions.&nbsp; Day-to-day, you’ll prepare relevant training material, where necessary collaborating with the Media and Graphics Department for input to create relevant Initial Trade Training material for delivering training.<ul><li>Maintaining a Continuous Personal Development (CPD) portfolio in respect of new technologies and equipment, ensuring lesson plans and training sessions are developed in accordance with the approved Learner Specifications; Course specifications and Course Training Plans.&nbsp;</li><li>Review course material and content ensuring it is current and evolves to support equipment and technology advances, using the most appropriate training aids.</li><li>Assessment of trainees to include: creation of written examinations and progress test papers, creation of practical assessment / examination scenarios and continuous assessments. &nbsp;Marking of examination papers, setting and marking of course and homework and invigilation of examinations and assessments.</li><li>Ensuring trainee development through monitoring, feedback appraisal, discipline and training interventions, ensuring all supporting documentation are maintained and that any special trainee developmental needs or training delays are flagged to the Lead Trainer (LT).</li></ul> This role is full time, 37 hours per week and is based on site at MOD Lyneham, Wiltshire, approximately 7 miles (11 km) north-east of Chippenham and 10 miles (16 km) south-west of Swindon.Essential experience of the Vehicle Technician Trainer&nbsp;<ul><li>Vehicle Technician background</li><li>Strong team player – ability to work with multiple internal and external stakeholders</li><li>Organised, great time management and proactive manner</li><li>Clear and effective communication – written and verbal</li><li>Workshop experience with proven diagnostic skills (Light vehicle or HGV), military leavers with vehicle inspection experience (HGV or armoured) would be beneficial as well but not essential.</li><li>Strong IT literacy skills&nbsp;</li></ul>Qualifications for the Vehicle Technician Trainer&nbsp;<ul><li>Minimum City &amp; Guilds Part 3/NVQ L3 or Apprenticeship in Engineering Maintenance (Heavy or Light automotive vehicle, plant machinery) or equivalent military qualifications, gained as Class1 REME Vehicle Mechanic or similar RN/RAF trade.</li><li>No previous training experience required as we will look to develop you into the role. Provided you can show the required level of technical experience and willingness to learn, then full training and funding will be provided to gain Level 4 Certificate in Education and Training during the probation period. Once gained the salary for this position will rise to £38, 787 .</li></ul>Security Clearance The successful candidate must be able to achieve and maintain Security Check (SC) security clearance for this role.Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held. Further details are available at <a href="https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels" target="_blank">United Kingdom Security Vetting: clearance levels - GOV.UK (www.gov.uk)</a>.What we offer&nbsp;<ul><li>Generous holiday allowance&nbsp;</li><li>Matched contribution pension scheme, with life assurance</li><li>Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+</li><li>Employee share scheme&nbsp;</li><li>Employee shopping savings portal</li><li>Payment of Professional Fees</li><li>Reservists in the armed forces receive 10-days special paid leave&nbsp;</li><li>Holiday Trading is a benefit that allows the majority of employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement</li><li>‘Be Kind Day’ enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity</li><li>Growth opportunities.</li><li>Opportunities to develop your career.</li></ul>Babcock International&nbsp; For over a century Babcock has helped to defend nations, protect communities and build a better world. To continue, we must adapt, advance and be a sustainable business with a shared goal.&nbsp;We are a disability confident committed employer. If you have a disability or need any reasonable adjustments during the application and selection stages, please email&nbsp;<a href="mailto:careers@babcockinternational.com" target="_blank">careers@babcockinternational.com</a> with the subject header ‘Reasonable adjustments requirement’. We’re committed to building an inclusive culture where everyone’s free to thrive. We are happy to talk about flexible working – please ask about alternative patterns of work at interview.#LI-SJ1

Vehicle Technician Trainer

Job Title: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Motor Vehicle Skills Assessor Location:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Southampton + Fully Remote + Frequent Travel to Site Compensation:&nbsp; &nbsp; &nbsp; &nbsp;Competitive + Benefits + company car Role Type:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Full time / Permanent&nbsp; Role ID:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;SF63861Ready to take your career in a new direction? At Babcock, we value the deep expertise that comes from hands-on experience—and we offer a unique opportunity to channel that knowledge into a rewarding new path. As a Motor Vehicle Skills Assessor, you’ll step away from the tools and into a role where you’ll shape the next generation of vehicle mechanics, using your practical know-how to coach, guide, and assess learners across the British Army’s vast and varied fleet. If you're ready to make a meaningful impact while growing your own career, this could be the perfect next step.At Babcock we’re working to create a safe and secure world, together, and if you join us, you can play your part as an Motor Vehicle Skills Assessor at our Land Training division.The role As an Motor Vehicle Skills assessor, you’ll have a role that’s out of the ordinary. You will play a vital role in the security of the nation whilst supporting the equipment used by the British Army. This includes the fleet management of over 50,000 vehicles, ranging from quad bikes and generators to main battle tanks and weapons from pistols to cannons.Day-to-day, you’ll visit vehicle mechanic learners within their workplace using your vocational experience and knowledge to deliver learning, coach, assess and support them to achieve their apprenticeship, as well as:<ul><li>Support, motivate and coach all learners through their apprenticeship programme, ensuring all components of the apprenticeship programme are completed in a timely manner whilst meeting awarding organisation, ESFA and Ofsted requirements.&nbsp;</li><li>Monitor and review learners in line with the customers’ expectations.&nbsp;</li><li>Ensure all required documentation is completed to the correct standard and within agreed timelines.&nbsp;</li><li>Provide portfolio building advice and guidance to learners based on the requirements of their programme.&nbsp;</li><li>Effectively record, plan and track individual learner progress in accordance with agreed paperwork and reporting processes.</li></ul> This role is full time working 37 hours per week and is fully remote. There is a requirement to travel to our sites in Southampton, Portsmouth, Thorney Island, Tidworth, Chichester, Aldershot, Windsor, Sandhurst, Bovington, Bulford.Agile working may be available to employees in some instances, applying the principles of fairness and consistency whilst ensuring that the overriding business needs can be appropriately met. We are happy to consider flexible, blended working, including part-time, condensed hours, and job sharing. Please ask about alternative patterns of work at interview. Essential experience of the Motor Vehicle Skills Assessor:<ul><li>Considerable experience in the vehicle mechanic field</li><li>Good understanding of work-based learning programmes</li><li>Previous experience in the defence sector, ideally within the army arena (desired not essential) &nbsp; &nbsp;&nbsp;</li></ul> Qualifications for the Motor Vehicle Skills Assessor:<ul><li>Relevant industry related qualification (Vehicle Mechanic minimum of Level 3)</li><li>Maths and English – GCSE grade C or above (or equivalent)&nbsp;</li></ul> Security Clearance The successful candidate must be able to achieve and maintain Security Check (SC) security clearance for this role.Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held. Further details are available at <a href="http://United Kingdom Security Vetting: clearance levels - GOV.UK (www.gov.uk)." target="_blank">United Kingdom Security Vetting: clearance levels - GOV.UK (www.gov.uk).</a>What we offer&nbsp;<ul><li>Generous holiday allowance&nbsp;</li><li>Matched contribution pension scheme, with life assurance</li><li>Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+</li><li>Employee share scheme&nbsp;</li><li>Employee shopping savings portal</li><li>Payment of Professional Fees</li><li>Reservists in the armed forces receive 10-days special paid leave&nbsp;</li><li>Holiday Trading is a benefit that allows UK Babcock employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement. This Window opens February through to March annually.</li><li>‘Be Kind Day’ enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity</li><li>Excellent development opportunities and benefits package including an employee assistance programme supporting physical, mental and financial wellbeing.</li></ul>Babcock International&nbsp; For over a century Babcock &nbsp;has helped to defend nations, protect communities and build a better world. To continue, we must adapt, advance and be a sustainable business with a shared goal.&nbsp;We are a disability confident committed employer. If you have a disability or need any reasonable adjustments during the application and selection stages, please email <a href="mailto:careers@babcockinternational.com" target="_blank">careers@babcockinternational.com</a> with the subject header ‘Reasonable adjustments requirement’. We’re committed to building an inclusive culture where everyone’s free to thrive. We are happy to talk about flexible working – please ask about alternative patterns of work at interview.#LI-SJ1

Motor Vehicle Skills Assessor

Job Title:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Armourer Trainer Location:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Lyneham &nbsp;&nbsp; Compensation: Start on £36,227 rising to £38,787 once qualified&nbsp; Role Type:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Full time / Permanent&nbsp; Role ID: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; SF63352At Babcock we’re working to create a safe and secure world, together, and if you join us, you can play your part as an Armourer Trainer at our MOD Lyneham site.The role As an Armourer Trainer, you’ll have a role that’s out of the ordinary. You'll join a team of talented training professionals who deliver military apprentice courses to Army students, providing them with the knowledge to ensure that they will be successful in their chosen trade. Day-to-day, your role will involve carrying out engineering work on Army Weapons, which will include stripping, assembling, and diagnosing faults, as well as maintenance of weapons. Secondly, you will receive Teacher Training and will gain a Level 4 teaching certification. Once qualified, you will support with the delivery of theory training course modules and practical training in the maintenance, repair, and modification of weapons, including:<ul><li>Creation of written examination, progress test papers and practical assessment/examination scenarios&nbsp;</li><li>Ensuring student development through monitoring, feedback appraisal, discipline, and training interventions</li><li>Ensuring all supporting documentation is updated and maintained.</li><li>Application of Subject Matter Knowledge and Guidance to help develop teaching materials and support the course design process.&nbsp;</li><li>Focus on Health and Safety and work in line with all policies and standard operating procedures.</li><li>Supervision of students and maintaining classroom control</li></ul>This role is full time and based onsite at MOD Lyneham.Essential experience of the Armourer Trainer:<ul><li>Would suit those with Royal Electrical and Mechanical Engineers (REME) Armourer, Navy Weapons Engineer or RAF or Police</li><li>Armourer experience.</li><li>Good craft and technical skills</li><li>Knowledge and experience of working with Microsoft Office applications.</li><li>Excellent interpersonal and communication skills, both written and verbal</li><li>Ability to motivate and encourage others with empathy and patience.</li></ul>Qualifications for the Armourer Trainer:<ul><li>Level 3 Engineering qualification OR significant experience with Weapons / Armaments</li><li>Willing and able to study for Teacher Training certification Level 4, once in post.</li></ul>Security Clearance The successful candidate must be able to achieve and maintain DBS security clearance for this role.Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held. Further details are available at United Kingdom Security Vetting: clearance levels - GOV.UK (<a href="http://www.gov.uk" target="_blank">www.gov.uk</a>).What we offer&nbsp;<ul><li>Generous holiday allowance&nbsp;</li><li>Matched contribution pension scheme, with life assurance</li><li>Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+</li><li>Employee share scheme&nbsp;</li><li>Employee shopping savings portal</li><li>Payment of Professional Fees</li><li>Reservists in the armed forces receive 10-days special paid leave&nbsp;</li><li>Holiday Trading is a benefit that allows UK Babcock employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement. This Window opens February through to March annually.</li><li>‘Be Kind Day’ enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity</li><li>Excellent development opportunities and benefits package including an employee assistance programme supporting physical, mental and financial wellbeing.</li></ul>Babcock International&nbsp; For over a century Babcock &nbsp;has helped to defend nations, protect communities and build a better world. To continue, we must adapt, advance and be a sustainable business with a shared goal.&nbsp;We are a disability confident committed employer. If you have a disability or need any reasonable adjustments during the application and selection stages, please email <a href="mailto:careers@babcockinternational.com" target="_blank">careers@babcockinternational.com</a> with the subject header ‘Reasonable adjustments requirement’. We’re committed to building an inclusive culture where everyone’s free to thrive. We are happy to talk about flexible working – please ask about alternative patterns of work at interview.#LI-SJ1

Weapons Trainer

Job Title:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Health, Safety and Environmental Advisor Location:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Reading, Berkshire&nbsp; Compensation: &nbsp; &nbsp;Competitive Salary + Benefits Role Type:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Full time / Permanent&nbsp; Role ID:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;SF64070At Cavendish Nuclear we’re working to create a safe and secure world, together, and if you join us, you can play your part as a Health, Safety and Environmental Advisor at our Reading, Berkshire site.The role As a Health, Safety and Environmental (HSE) Advisor, you’ll have a role that’s out of the ordinary. You’ll be responsible for ensuring that Cavendish Nuclear complies with HSE regulations, as well as implementing policies and procedures to manage risks and hazards.&nbsp; Day-to-day, you’ll:<ul><li>Ensure Cavendish operates in a safe, healthy, and environmentally responsible manner</li><li>Manage risks across various operational areas</li><li>Implement effective policies and procedures to support safety and compliance</li><li>Conduct training and investigations to enhance awareness and accountability</li><li>Help protect employees, the public, and the environment, while ensuring compliance with all relevant regulations and standards</li></ul>This role is full time, 37 hours per week and is based at Reading, Berkshire. This role will require occasional travel to Bristol and Newbury. &nbsp;Essential experience of the HSE Advisor:<ul><li>Previous experience of working as a HSE Advisor within a highly regulated environment</li><li>Audit and inspection experience</li><li>Experience of delivering training</li><li>Understanding construction or similar operational experience and understanding of CDM Regulation</li></ul>Qualifications for the HSE Advisor:<ul><li>NEBOSH general certificate or NEBOSH Construction certificate or NVQ equivalent</li><li>Membership of a technical community (IOSH)</li></ul>Security Clearance The successful candidate must be able to achieve and maintain Security Check&nbsp;(SC)&nbsp;security clearance for this role.Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held. Further details are available at&nbsp;<a href="https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels" target="_blank">United Kingdom Security Vetting: clearance levels - GOV.UK (www.gov.uk).</a>What We Offer&nbsp;<ul><li>Generous holiday allowance&nbsp;</li><li>Matched contribution pension scheme, with life assurance</li><li>Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+</li><li>Employee share scheme&nbsp;</li><li>Employee shopping savings portal</li><li>Payment of Professional Fees</li><li>Reservists in the armed forces receive 10-days special paid leave&nbsp;</li><li>Holiday Trading is a benefit that allows UK Cavendish employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement. This Window opens February through to March annually</li><li>‘Be Kind Day’ enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity</li><li>Excellent development opportunities and benefits package including an employee assistance programme supporting physical, mental and financial wellbeing</li></ul>Cavendish Nuclear As a leader within the UK nuclear industry, Cavendish Nuclear, part of Babcock International Group, provides a comprehensive range of critical nuclear solutions in clean energy, defence and civil new build and decommissioning projects. Together, we’re innovating to make nuclear safer, faster and cost-effective across the nuclear energy life cycle. Your career with us could take you anywhere within Babcock International Group – from Canada, the USA to Japan. Work with us to create a safe and secure world, together.&nbsp;We are a disability confident committed employer. If you have a disability or need any reasonable adjustments during the application and selection stages, please email&nbsp;<a href="mailto:careers@babcockinternational.com" target="_blank">careers@babcockinternational.com</a>&nbsp;with the subject header ‘Reasonable adjustments requirement’. We’re committed to building an inclusive culture where everyone’s free to thrive. We are happy to talk about flexible working – please ask about alternative patterns of work at interview. &nbsp;Closing Date: 01/09/2025#CAVDESTNUC&nbsp;

Health, Safety and Environmental Advisor

Job Title:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Service Desk Analyst Location:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Portsmouth, Hampshire&nbsp; Compensation:&nbsp; &nbsp; &nbsp; Competitive Salary + Benefits + Overtime &nbsp; Role Type:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Full time / Permanent&nbsp; Role ID:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;SF64813At Babcock we’re working to create a safe and secure world, together, and if you join us, you can play your part as a Service Desk Analyst at our Lakeside Offices, Portsmouth, Hampshire site. The role As a Service Desk Analyst, you’ll have a role that’s out of the ordinary. Working as part of our Babcock Corporate Services business unit, you'll be supporting and providing an excellent 1st line support service for all software, hardware, and network issues to our customers, while at the same time developing a future career with Babcock International.Training Available - We are committed to developing your career within Babcock International which is why we provide onboarding training for 4-6 weeks with an aim to provide you an understanding of the systems, processes and requirements for the role. In addition to this, further training outside the standard requirements can be provided to further develop your interest in specialised areas after 6 months.Day to day, you’ll be responsible for answering calls, chats and service requests received to the Service Desk to the required standards.<ul><li>Capturing all interactions into our ticketing system.</li><li>Providing excellent customer service via all reporting/contact channels.</li><li>Escalate when appropriate to ensure a prompt restoration of service.</li><li>Additional administration duties to support our 2nd line/3rd line teams.</li><li>To complete a variety of checks and monitoring activities on Babcock Infrastructure throughout the shift and as directed by the Shift Senior.</li></ul>&nbsp; This role is full time, 37.5 hours per week working Monday to Friday, earliest start 6.30am and latest finish 5.30pm and is based at our Lakeside Offices, Portsmouth, Hampshire.&nbsp; &nbsp;Essential experience of the Service Desk Analyst&nbsp;<ul><li>Customer service experience (face to face/over the phone)</li><li>Previous service desk experience at an entry level or call centre experience</li><li>Experience using any form of ticketing system that captures customer information</li><li>Experience with systems such as Active Directory and Microsoft Applications</li><li>An interest or strong passion for IT &nbsp;</li></ul>Qualifications for the Service Desk Analyst&nbsp;<ul><li>We value difference and don’t have a fixed idea when it comes to background or education, provided you can show the required level of experience and/or willingness to learn then we would like to hear from you. &nbsp;</li></ul>Security Clearance The successful candidate must be able to achieve and maintain Security Check (SC) security clearance for this role. &nbsp;Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held. Further details are available at <a href="https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels" target="_blank">United Kingdom Security Vetting: clearance levels - GOV.UK (www.gov.uk)</a>. &nbsp;What we offer&nbsp;<ul><li>Generous holiday allowance&nbsp;</li><li>Matched contribution pension scheme, with life assurance</li><li>Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+</li><li>Employee share scheme&nbsp;</li><li>Employee shopping savings portal</li><li>Payment of Professional Fees</li><li>Reservists in the armed forces receive 10-days special paid leave&nbsp;</li><li>Holiday Trading is a benefit that allows UK Babcock employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement. This Window opens February through to March annually</li><li>‘Be Kind Day’ enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity</li><li>Excellent development opportunities and benefits package including an employee assistance programme supporting physical, mental and financial wellbeing. &nbsp;</li></ul>Babcock International&nbsp; For over a century Babcock has helped to defend nations, protect communities and build a better world. To continue, we must adapt, advance and be a sustainable business with a shared goal.&nbsp; &nbsp; We are a disability confident committed employer. If you have a disability or need any reasonable adjustments during the application and selection stages, please email <a href="mailto:careers@babcockinternational.com" target="_blank">careers@babcockinternational.com</a> with the subject header ‘Reasonable adjustments requirement’. We’re committed to building an inclusive culture where everyone’s free to thrive. We are happy to talk about flexible working – please ask about alternative patterns of work at interview.

24 Training Jobs in Newbury, UK