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Job Title:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Service Desk Shift Analyst Location:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Portsmouth, Hampshire + Hybrid Working Arrangements Compensation:&nbsp; &nbsp; &nbsp; Competitive Salary + Benefits + Overtime Role Type:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Full time / Permanent Role ID:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; SF68414Be the First Line of Defence in a Fast-Paced Tech Environment&nbsp;At Babcock we’re working to create a safe and secure world, together, and if you join us, you can play your part as a Service Desk Shift Analyst at our Lakeside site, near Portsmouth, Hampshire.The roleAs a Service Desk Shift Analyst, you’ll have a role that’s out of the ordinary. You’ll be at the heart of our Corporate Services team, delivering essential first-line IT support that keeps our operations running smoothly. This is more than just a tech support role, it’s your opportunity to make a real impact in defence, aerospace and engineering. You’ll be helping to protect national infrastructure while building a rewarding career in a dynamic and purpose-driven organisation.Day-to-day, you’ll be:<ul><li>Answering calls, chats, and service requests to the Service Desk to defined standards</li><li>Capturing all interactions in our ticketing system</li><li>Delivering excellent customer service across all contact channels</li><li>Escalating issues when needed to ensure prompt resolution</li><li>Supporting second and third-line teams with admin tasks and infrastructure checks</li></ul>This role is full time, 40.5 hours per week and is a 4 days on / 4 days off shift pattern. Shifts run between 6:30am and 8:30pm, delivered from our Lakeside Offices in Portsmouth, with some flexibility for home working if your work day falls on a weekend or bank holiday.Essential experience of the Service Desk Shift Analyst:<ul><li>Customer service experience (face-to-face or over the phone)</li><li>Previous service desk or call centre experience</li><li>Familiarity with ticketing systems</li><li>Experience with Active Directory and Microsoft applications</li><li>A strong interest or passion for IT</li></ul>Qualifications for the Service Desk Shift Analyst&nbsp;<ul><li>We value difference and don’t have a fixed idea when it comes to background or education, provided you can show the required level of experience and/or willingness to learn then we would like to hear from you.</li></ul>Security Clearance The successful candidate must be able to achieve and maintain Standard (BPSS) / Security Check (SC) security clearance for this role.Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held. Further details are available at&nbsp;<a href="https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels" target="_blank">United Kingdom Security Vetting: clearance levels - GOV.UK (www.gov.uk).</a> &nbsp;What we offer<ul><li>Generous holiday allowance&nbsp;</li><li>Matched contribution pension scheme, with life assurance</li><li>Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+</li><li>Employee share scheme&nbsp;</li><li>Employee shopping savings portal</li><li>Payment of Professional Fees</li><li>Reservists in the armed forces receive 10-days special paid leave&nbsp;</li><li>Holiday Trading is a benefit that allows UK Babcock employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement. This Window opens February through to March annually</li><li>&nbsp;‘Be Kind Day’ enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity</li><li>Excellent development opportunities and benefits package including an employee assistance programme supporting physical, mental and financial wellbeing.</li></ul>Babcock International&nbsp; For over a century Babcock has helped to defend nations, protect communities and build a better world. To continue, we must adapt, advance and be a sustainable business with a shared goal.&nbsp;We are a disability confident committed employer. If you have a disability or need any reasonable adjustments during the application and selection stages, please email&nbsp;<a href="http://careers@babcockinternational.com/" target="_blank">careers@babcockinternational.com</a>&nbsp;with the subject header ‘Reasonable adjustments requirement’. We’re committed to building an inclusive culture where everyone’s free to thrive. We are happy to talk about flexible working – please ask about alternative patterns of work at interview.Closing date: 20/01/2026#LI-SF!#EVERGREEN-25

WeServed

WeServed Recruitment

Service Desk Shift Analyst

Programme title: Heavy Vehicle Service and Maintenance Technician Apprenticeship (Vehicle Mechanics)Level: 3Salary: Year 1:£19,455Year 2: £20,821Year 3: £24,493Location: Bovington, DorsetApplication closing date: 12th March 2026Programme start date: September 2026Role ID: 67875&nbsp;About the programme As a Babcock Defence Support Group (DSG) Technical Apprentice on our Heavy Vehicle Service and Maintenance Technician Apprenticeship, you’ll work on a wide range of Military Land Equipment, tackling challenging and varied tasks in an exciting environment. Your work will play a crucial role in ensuring the armed forces have equipment they can depend on.No two days are the same as you provide vital services that assist critical military exercises and training. It's a chance to launch a career that makes a real difference to national security.Apprentices will be trained to a Heavy Vehicle Service and Maintenance Technician apprenticeship standard (Vehicle Mechanics) to achieve a fully accredited Level 3 qualification. The academic aspects of the apprenticeship will be delivered off-site. The rest of the time, you'll be working from your selected home location, with opportunities to work from alternate sites for brief periods to broaden your overall experience.Your education/trainingYour apprenticeship will follow the Heavy Vehicle Service and Maintenance Technician standard to qualify with an Advanced Apprenticeship.During your apprenticeship, in both an academic setting and through practical experience in the workplace, you will:<ul><li>Develop practical skills and skills working with hand tooling.</li><li>Gain a full understanding of how machines work, including how to service, maintain, diagnose, and repair a wide range of military vehicles.</li><li>Understand technical information and diagrams.</li><li>Be able to write reports, describing the repairs and services you have carried out.</li><li>Understand and follow health and safety regulations.</li></ul>Additionally, you will be given the opportunity to gain extra professional competencies.Future prospectsUpon completion of the programme, you’ll be prepared to take on the role of a Heavy Vehicle Technician at Babcock.You may also have the opportunity to pursue higher-level qualifications to further your career within Babcock across a variety of roles and functions. &nbsp;&nbsp;What you’ll need&nbsp; <ul><li>GCSE grade 4 or above in Maths and English.</li><li>Able to demonstrate, through testing, an aptitude and understanding of mechanical or electrical components and engineering.</li><li>Be capable of carrying out instructions accurately and methodically.</li><li>Demonstrate the ability to work in a team.</li><li>Demonstrate knowledge and application of IT.</li><li>Many of our apprenticeship programmes are subject to Security Clearance and Trade Control restrictions which mean that your place of birth, nationality, citizenship, or residency you hold or have held may impact which programmes you are eligible for. For this programme, you must be able to achieve Baseline Personnel Security Standard (BPSS) and Security Check (SC) clearance. Further details are available at United Kingdom Security Vetting: clearance levels – GOV.UK (<a href="http://www.gov.uk" target="_blank">www.gov.uk</a>).</li></ul>What you’ll get We will provide you with a supportive and engaging environment where you can grow your career.In addition, you’ll benefit from:<ul><li>Fully funded qualification</li><li>Personal development training and opportunities</li><li>Minimum 28 days holiday allowance including bank holidays</li><li>Competitive pension scheme</li><li>Employee share scheme</li><li>Flexible benefits including cycle to work scheme and employee shopping savings portal</li><li>Attractive overtime rates of pay</li></ul>You’ll also have the chance to get involved in our STEM outreach activities and volunteering opportunities, which our apprentices find incredibly rewarding.Your career developmentIt’s hard to beat the variety of fantastic opportunities and business experiences you’ll receive. You can expect real world encounters and exposure to exciting projects that will really help you navigate where you want to take your career.Plus, when you join us, you’ll be automatically enrolled onto our Apprentice Development Programme. Through a series of digital and face to face sessions, presented by wellbeing and performance experts and our external partners, we will equip you with the knowledge and tools you need to thrive and perform at your very best on your programme and beyond.Application process and closing dates&nbsp;&nbsp; Applications are reviewed on a rolling basis, and the programme may close early if we receive a high volume of interest. To give yourself the best chance of being considered, we strongly recommend submitting your application and completing any required online assessments as soon as possible.

Heavy Vehicle Service and Maintenance Technician Apprenticeship (Vehicle Mechanics)

Programme title: Network Engineer ApprenticeshipLevel: 4Salary: £23,776Location: Oakhanger, Bordon, Hampshire&nbsp;Application closing date: 12th March 2026Programme start date: September 2026Role ID: 67825 If you’re passionate about technology and intrigued by how digital devices connect, our 3-year Network Engineer Apprenticeship offers the perfect foundation for your career. You’ll earn while you learn, with salary increases each year as you progress towards achieving the Level 4 Network Engineer Apprenticeship standard.About the programme&nbsp; As an apprentice, you'll be part of Babcock's Skynet Service Delivery Wrap (SDW) program, which plays a crucial role in providing essential communication capabilities to the UK and NATO armed forces. The Skynet system ensures that service personnel can stay connected anytime, anywhere, in any environment on Earth. By joining this program, you won’t just acquire specialised network engineering skills - you’ll also contribute to projects that are critical to the security of the UK. You will work our Bordon location, where our teams help to maintain and modernise the UK’s sovereign space communications. Throughout your apprenticeship, you will have the chance to rotate through different Skynet SDW Infrastructure teams, gaining valuable insights into their operations and taking on increasingly complex tasks as your experience and skills grow. Typical tasks include: • &nbsp; &nbsp;Troubleshooting and resolving network issues.&nbsp; • &nbsp; &nbsp;Providing technical support to customers and key stakeholders, addressing queries and delivering effective solutions. • &nbsp; &nbsp;Interpreting technical information and aligning it with organisational requirements and expectations.&nbsp; • &nbsp; &nbsp;Learning and applying safe working practices in diverse environments, including working at height and in confined spaces. Your education/training&nbsp;During your apprenticeship, you will study and learn in the role of a Network Engineer.&nbsp;The course includes a wide range of specialist modules designed to provide you with a strong theoretical foundation for your future career.&nbsp;You will also develop practical skills, including:• &nbsp; &nbsp;Installing, configuring, and testing network components or devices (both physical and virtual). • &nbsp; &nbsp;Collecting and analysing data to monitor network performance. • &nbsp; &nbsp;Improving and maintaining network systems or services to meet set standards. • &nbsp; &nbsp;Identifying and fixing network issues to restore operations, escalating issues if needed. • &nbsp; &nbsp;Upgrading physical and virtual network systems. • &nbsp; &nbsp;Interpreting written requirements and technical documents to deliver network systems and services effectively. • &nbsp; &nbsp;Keeping accurate records in line with organisational policies.Your apprenticeship will culminate in an End Point Assessment (EPA), where an independent assessor will evaluate your performance against the Knowledge, Skills, and Behaviours (KSBs) defined in the occupational standard. This final assessment allows you to demonstrate the expertise you have gained during the programme.Future prospects &nbsp;The space industry is on a remarkable growth trajectory, with its global value projected to triple by 2035. As part of this booming sector, the skills and experience you’ll develop in network cabling will remain in high demand for years to come.Completing the apprenticeship programme is just the start of an exciting career journey with us. We are dedicated to your continued professional growth, offering ongoing development opportunities at our Bordon site.&nbsp;What you’ll need &nbsp;• &nbsp; &nbsp;5 GCSEs C/4 or above, including Maths, English and Science • &nbsp; &nbsp;Many of our apprenticeship programmes are subject to Security Clearance and Trade Control restrictions which mean that your place of birth, nationality, citizenship, or residency you hold or have held may impact which programmes you are eligible for. For this programme, you must be able to achieve Baseline Personnel Security Standard (BPSS) and Security Check (SC) clearance. Further details are available at United Kingdom Security Vetting: clearance levels – GOV.UK (<a href="https://www.gov.uk" target="_blank">www.gov.uk</a>). What you’ll get&nbsp;We’ll provide you with a supportive and engaging environment where you can grow your career.&nbsp; In addition, you’ll benefit from:&nbsp;• &nbsp; &nbsp;Fully funded qualification • &nbsp; &nbsp;Personal development training and opportunities • &nbsp; &nbsp;Minimum 28 days holiday allowance including bank holidays • &nbsp; &nbsp;Competitive pension scheme&nbsp; • &nbsp; &nbsp;Employee share scheme • &nbsp; &nbsp;Flexible benefits including cycle to work scheme and employee shopping savings portalYou’ll also have the chance to get involved in our STEM outreach activities and volunteering opportunities, which our apprentices find incredibly rewarding.Your career developmentIt’s hard to beat the variety of fantastic opportunities and business experiences you’ll receive. You can expect real world encounters and exposure to exciting projects that will really help you navigate where you want to take your career.Plus, when you join us, you’ll be automatically enrolled onto our Apprentice Development Programme. Through a series of digital and face to face sessions, presented by wellbeing and performance experts and our external partners, we will equip you with the knowledge and tools you need to thrive and perform at your very best on your programme and beyond.Application process and closing dates &nbsp;Applications are reviewed on a rolling basis, and the programme may close early if we receive a high volume of interest. To give yourself the best chance of being considered, we strongly recommend submitting your application and completing any required online assessments as soon as possible.

Network Engineer Apprenticeship

Programme title: Network Cable Installer Apprenticeship Level: 3 Salary: £20,456 Location: Oakhanger, Bordon, Hampshire&nbsp; Application closing date: 12th March 2026 Programme start date: September 2026 Role ID: 68253If you're passionate about technology and intrigued by how digital devices connect, our 2-year Network Cable Installer Apprenticeship provides an excellent foundation for your career. You’ll earn while you learn, with annual salary increases as you progress towards the Level 3 Network Cable Installer Apprenticeship standard.&nbsp;About the programme&nbsp;As an apprentice, you'll be part of Babcock's Skynet Service Delivery Wrap (SDW) program, which plays a crucial role in providing essential communication capabilities to the UK and NATO armed forces. The Skynet system ensures that service personnel can stay connected anytime, anywhere, in any environment on Earth. By joining this program, you won’t just acquire specialised networking skills - you’ll also contribute to projects that are critical to the security of the UK. You will work five days a week at our location in Bordon, where our teams are focused on maintaining and modernising the UK’s sovereign space communications capabilities.&nbsp; Throughout your apprenticeship, you will have the chance to rotate through different Skynet SDW Infrastructure teams, gaining valuable insights into their operations and taking on increasingly complex tasks as your experience and skills grow. Typical tasks include: • &nbsp; &nbsp;Installing, testing, and repairing copper, fibre optic, and data cabling. • &nbsp; &nbsp;Selecting and installing network equipment components. • &nbsp; &nbsp;Understanding the differences between switches and routers. • &nbsp; &nbsp;Analysing plans and quantifying equipment requirements. • &nbsp; &nbsp;Learning and applying safe working practices in diverse environments, including working at height and in confined spaces. Your education/training&nbsp;Throughout the apprenticeship, you will study and train for the role of a Network Cable Installer. &nbsp; The course includes a wide range of specialist modules designed to provide you with a strong theoretical foundation for your future career. You'll also develop practical skills in cable management, learning to accurately select and present the right cables for each specific task. Your apprenticeship will culminate in an End Point Assessment (EPA), where an independent assessor will evaluate your performance against the Knowledge, Skills, and Behaviours (KSBs) defined in the occupational standard. This final assessment allows you to demonstrate the expertise you have gained during the programme.Future prospects &nbsp;The space industry is on a remarkable growth trajectory, with its global value projected to triple by 2035. As part of this booming sector, the skills and experience you’ll develop in network cabling will remain in high demand for years to come.Completing the apprenticeship programme is just the start of an exciting career journey with us. We are dedicated to your continued professional growth, offering ongoing development opportunities at our Bordon site.&nbsp;Additionally, successful completion of the programme qualifies you to apply for full membership with the Institute of Telecommunications Professionals, further enhancing your professional credentials.What you’ll need • &nbsp; &nbsp;3 GCSEs including English and Maths at C/4 or above. • &nbsp; &nbsp;Many of our apprenticeship programmes are subject to Security Clearance and Trade Control restrictions which mean that your place of birth, nationality, citizenship, or residency you hold or have held may impact which programmes you are eligible for. For this programme, you must be able to achieve Baseline Personnel Security Standard (BPSS) and Security Check (SC) clearance. Further details are available at United Kingdom Security Vetting: clearance levels – GOV.UK (<a href="https://www.gov.uk" target="_blank">www.gov.uk</a>). What you’ll get&nbsp; We’ll provide you with a supportive and engaging environment where you can grow your career.&nbsp; In addition, you’ll benefit from:&nbsp;• &nbsp; &nbsp;Fully funded qualification • &nbsp; &nbsp;Personal development training and opportunities • &nbsp; &nbsp;Minimum 28 days holiday allowance including bank holidays • &nbsp; &nbsp;Competitive pension scheme&nbsp; • &nbsp; &nbsp;Employee share scheme • &nbsp; &nbsp;Flexible benefits including cycle to work scheme and employee shopping savings portalYou’ll also have the chance to get involved in our STEM outreach activities and volunteering opportunities, which our apprentices find incredibly rewarding.Your career developmentIt’s hard to beat the variety of fantastic opportunities and business experiences you’ll receive. You can expect real world encounters and exposure to exciting projects that will really help you navigate where you want to take your career.Plus, when you join us, you’ll be automatically enrolled onto our Apprentice Development Programme. Through a series of digital and face to face sessions, presented by wellbeing and performance experts and our external partners, we will equip you with the knowledge and tools you need to thrive and perform at your very best on your programme and beyond.Application process and closing dates &nbsp;&nbsp;Applications are reviewed on a rolling basis, and the programme may close early if we receive a high volume of interest. To give yourself the best chance of being considered, we strongly recommend submitting your application and completing any required online assessments as soon as possible.

12 Education Jobs in Portsmouth, UK