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Job Title:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Service Desk Analyst Location:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Portsmouth, Hampshire &amp; Hybrid Working Arrangements&nbsp; Compensation:&nbsp; &nbsp; &nbsp; Competitive Salary + Benefits Role Type:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Full time / Permanent&nbsp; Role ID:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; SF64813Be the First Line of Defence in a Fast-Paced Tech EnvironmentAt Babcock we’re working to create a safe and secure world, together, and if you join us, you can play your part as a Service Desk Analyst at our Lakeside site, near Portsmouth, Hampshire. The roleAs a Service Desk Analyst, you’ll have a role that’s out of the ordinary. You’ll be the first point of contact for IT support across Babcock’s UK and international operations. This is a customer-facing role where your technical expertise and communication skills will help resolve issues quickly and efficiently, ensuring our teams can continue delivering critical services in defence, aerospace and engineering.Day-to-day, you’ll be:<ul><li>Answering incoming contacts including calls and live chat, logging and updating tickets to agreed standards</li><li>Using active listening to understand and prioritise customer needs against SLAs</li><li>Diagnosing and resolving technical issues using first line fix criteria</li><li>Escalating incidents to 2nd and 3rd line support when needed</li><li>Delivering exceptional customer service and meeting performance targets</li></ul>This role is full time, 37.5 hours per week working Monday to Friday, earliest start 6.30am and latest finish 5.30pm and is based at our Lakeside Offices and provides hybrid working arrangements.&nbsp; &nbsp;Essential experience of the Service Desk Analyst:<ul><li>Proven experience in delivering excellent customer service in any industry either over the phone or a face-to-face role will be considered &nbsp;</li><li>Strong customer service skills, both face-to-face and over the phone&nbsp;</li><li>Ideally you will have experience using a Service Management system to manage incidents and requests&nbsp;</li><li>Confident IT user with the ability to apply technical fixes using standard IT toolsets or learn how to do so</li><li>Skilled in active listening and problem analysis</li></ul>Qualifications for the Service Desk Analyst:<ul><li>We value difference and don’t have a fixed idea when it comes to background or education, provided you can show the required level of experience and/or willingness to learn then we would like to hear from you &nbsp;</li></ul>Security Clearance The successful candidate must be able to achieve and maintain Security Check (SC) security clearance for this role. &nbsp;Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held. Further details are available at&nbsp;<a href="https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels" target="_blank">United Kingdom Security Vetting: clearance levels - GOV.UK (www.gov.uk)</a>. &nbsp;What we offer&nbsp;<ul><li>Generous holiday allowance&nbsp;</li><li>Matched contribution pension scheme, with life assurance</li><li>Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+</li><li>Employee share scheme&nbsp;</li><li>Employee shopping savings portal</li><li>Payment of Professional Fees</li><li>Reservists in the armed forces receive 10-days special paid leave&nbsp;</li><li>Holiday Trading is a benefit that allows UK Babcock employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement. This Window opens February through to March annually</li><li>‘Be Kind Day’ enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity</li><li>Excellent development opportunities and benefits package including an employee assistance programme supporting physical, mental and financial wellbeing. &nbsp;</li></ul>Babcock International&nbsp; For over a century Babcock has helped to defend nations, protect communities and build a better world. To continue, we must adapt, advance and be a sustainable business with a shared goal.&nbsp; &nbsp;We are a disability confident committed employer. If you have a disability or need any reasonable adjustments during the application and selection stages, please email&nbsp;<a href="mailto:careers@babcockinternational.com" target="_blank">careers@babcockinternational.com</a> with the subject header ‘Reasonable adjustments requirement’. We’re committed to building an inclusive culture where everyone’s free to thrive. We are happy to talk about flexible working – please ask about alternative patterns of work at interview.Closing date: 09/12/2025&nbsp;#EVERGREEN-25#LI-SF1&nbsp;

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Service Desk Analyst

Job Title:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Senior Manufacturing EngineerLocation:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Bristol, Newbury, or Warrington + Hybrid Working Arrangement Compensation:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Attractive Salary + BenefitsRole Type:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Full time / Permanent Role ID:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; SF65801Shape the Future of Engineering ExcellenceAt Cavendish Nuclear we’re working to create a safe and secure world, together, and if you join us, you can play your part as a Senior Manufacturing Engineer at our Bristol, or Newbury (Berkshire), or Warrington (Cheshire) site.The roleAs a Senior Manufacturing Engineer, you'll have a role that is out of the ordinary. This role places you at the heart of a major defence programme, where your expertise will shape manufacturing strategies from the earliest design stages—driving innovation, efficiency, and impact across the business.&nbsp;Day-to-day you’ll be:<ul><li>Collaborating with design teams&nbsp;from the earliest stages to embed manufacturability into product designs, ensuring alignment with safety, quality, cost, delivery, and lead-time requirements.</li><li>Defining and documenting manufacturing processes, including equipment selection, workflow design, and quality control procedures.</li><li>Identifying and resolving potential production challenges, such as bottlenecks, material constraints, or process inefficiencies, through proactive analysis and problem-solving.</li><li>Partnering with cross-functional teams, including design and quality, to deliver a seamless and efficient manufacturing process.</li></ul>This is a full-time position based at our Bristol, Newbury, or Warrington site, with the option of hybrid working – typically involving 2–3 days in the office each week. Occasional travel to other Cavendish Nuclear hubs and client sites is expected, approximately 1–2 times per quarter.Essential experience of the Senior Manufacturing Engineer:<ul><li>Demonstrated expertise in&nbsp;Advanced Product Quality Planning (APQP)&nbsp;methodologies</li><li>Hands-on experience in&nbsp;design for manufacturability, ideally from the early stages of the production lifecycle</li><li>Proven success in&nbsp;introducing new products&nbsp;into manufacturing environments</li><li>Background in&nbsp;highly regulated or high-volume manufacturing&nbsp;sectors</li><li>Strong ability to collaborate across engineering disciplines to drive efficient production outcomes</li></ul>Qualifications for the Senior Manufacturing Engineer:<ul><li>Degree (or equivalent) in Engineering or a related technical discipline</li></ul>Security ClearanceThe successful candidate must be able to achieve and maintain Security Check (SC) security clearance for this role. Further details are available at&nbsp;<a href="https://protect-eu.mimecast.com/s/7V40Cl8EpuoDmlpCyqOOq?domain=gov.uk" target="_blank">United Kingdom Security Vetting: clearance levels - GOV.UK (www.gov.uk)</a>What we offer <ul><li>Generous holiday allowance</li><li>Matched contribution pension scheme, with life assurance</li><li>Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+</li><li>Employee share scheme</li><li>Employee shopping savings portal</li><li>Payment of Professional Fees</li><li>Reservists in the armed forces receive 10-days special paid leave</li><li>Holiday Trading is a benefit that allows UK Cavendish employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement. This Window opens February through to March annually.</li><li>&nbsp;‘Be Kind Day’ enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity</li><li>Excellent development opportunities and benefits package including an employee assistance programme supporting physical, mental and financial wellbeing.</li></ul>Cavendish NuclearAs a leader within the UK nuclear industry, Cavendish Nuclear, part of Babcock International Group, provides a comprehensive range of critical nuclear solutions in clean energy, defence and civil new build and decommissioning projects. Together, we’re innovating to make nuclear safer, faster and cost-effective across the nuclear energy life cycle. Your career with us could take you anywhere within Babcock International Group – from Canada, the USA to Japan. Work with us to create a safe and secure world, together.We are a disability confident committed employer. If you have a disability or need any reasonable adjustments during the application and selection stages, please email&nbsp;<a href="mailto:careers@babcockinternational.com?subject=Reasonable%20adjustments%20requirement" target="_blank">careers@babcockinternational.com</a> with the subject header ‘Reasonable adjustments requirement’. We’re committed to building an inclusive culture where everyone’s free to thrive. We are happy to talk about flexible working – please ask about alternative patterns of work at interview.Closing date:&nbsp; &nbsp;09/12/2025#LI-JR1#CAVDESTNUC

6 Analysis Jobs in Portsmouth, UK