Regional Manager (Planned Maintenance Division)

Planned Maintenance Regional Manager

At Lanes Group nothing is more important than the health, safety and well-being of our people and our customers. It’s a major reason we are the UK’s largest independent specialist infrastructure delivery partner of choice with a turnover fast approaching £700 million with an EBITDA £68 million, with almost 4,500 brilliant people and a countrywide network of operational locations. Our services cover the majority of the FTSE 100 & 250 respectfully, added to this, we are the market leader in Regulated Wastewater Utilities.

Strong leadership being at our heart, supporting our people ensuring they are engaged with purpose, rewarded and recognised whilst delivering absolute exacting operational excellence being a leading entity and enviable delivery team embracing quality and compliance in our overarching delivery, one of our fundamental key differentiators.

In this critical role of ensuring our organisation is known for being the best in everything we do, known for leaving a legacy of absolute quality and compliance and, keeping our promises at all times is our absolute mantra.

Reporting to the Head of Service Delivery, the Planned Maintenance Regional Manager is responsible for leading regional wastewater planned maintenance operations, delivering high levels of customer service, and ensuring operational excellence across the region.

This is a field and office-based leadership role with accountability for managing Operations Managers, Field Managers, Technical Specialists, Engineers, supply chain partners, and operational processes to deliver against contractual KPIs, service standards, and budget targets.

The role is central to driving performance, improving processes, strengthening stakeholder relationships, and ensuring safe, efficient, and customer-focused delivery across the wastewater network.

Position: Regional Manager (Planned Maintenance)

Location: Slough Head Office, Planned Maintenance Division (Slough, Berkshire) - due to the nature of the role, travel will be required across our network, covering Greater London, the Home Counties and Thames Valley

Job Type: permanent, full time

Hours: Monday to Friday, 37.5 hours

Salary: Competitive subject to experience

Benefits: 24 days holiday (plus bank holidays); personal learning; workplace pension; health cash plan; onsite parking; free access to wellbeing support

About the role:

Due to continued growth and development, we are now looking for operational focused people to join us in our Planned Maintenance Division, working on our Thames Water contract service to deliver real and effective solutions to waste-water network and drainage problems.

This is a highly professional role that involves a great deal of skill and knowledge to manage people in a high-paced operational environment.

Key Responsibilities:

Operational Leadership & Performance

• Lead and develop Operations Managers, Field Managers, Technical Specialists, and Engineers to deliver high-quality planned maintenance services.
• Drive operational performance across the region, ensuring delivery against KPIs, SPIs, ODIs, and contractual targets.
• Oversee incoming and existing work banks, ensuring effective prioritisation, allocation, delivery, and reporting.
• Manage regional resource and vehicle planning to maximise service efficiency and operational productivity.
• Agree daily and weekly work composition with relevant stakeholders where required.
• Take ownership of regional operational issues, leading investigations and implementing corrective actions and improvement plans.
• Ensure the quality and quantity of planned maintenance activities are delivered at maximum efficiency.

Customer Service & Stakeholder Management

• Act as the senior regional point of contact for client engagement, maintaining strong working relationships through regular communication.
• Build effective relationships with clients, Command Centre, TWUL, supply chain partners, and internal support functions.
• Take ownership of regional customer service complaints, ensuring timely resolution through direct action, improvement plans, or escalation.
• Promote a culture of customer excellence across all operational teams and ensure delivery of a high standard of service.

People Leadership & Development

• Provide strong leadership and direction to Operations Managers and wider field teams, setting clear expectations and holding individuals accountable.
• Foster a high-performance culture aligned with company values, promoting engagement, motivation, and accountability.
• Coach and support managers and teams through regular performance feedback, site engagement, and reporting insight.
• Support HR processes including recruitment, investigations, disciplinaries, grievances, appeals, and wellbeing-related matters in line with company policy.
• Lead by example, demonstrating the behaviours and standards expected both on site and in the office.

Continuous Improvement & Process Management

• Identify and implement continuous improvement initiatives to enhance operational efficiency, internal visibility, and customer outcomes.
• Use performance reporting to drive better decision-making, coaching, and accountability across the region.
• Promote consistency in ways of working, procedures, and behaviours across the operation.
• Work collaboratively with other Regional Managers and support teams to share best practice and improve wider business performance.

Health, Safety & Compliance

• Drive and promote a strong culture of safety, compliance, and operational excellence.
• Undertake site visits and audits to assess conditions, working practices, and compliance with company procedures and legislation.
• Work closely with the Health, Safety & Wellbeing team to ensure all activities meet environmental, health, safety, and security standards.
• Encourage continuous improvement in safety performance and ensure all operational activities comply with government regulations and company standards.

Commercial & Strategic Delivery

• Deliver regional performance within agreed budgets, balancing cost control with customer service and operational quality.
• Understand and manage contractual performance mechanisms, including incentives, service credits, and KPI/SPI measures.
• Support the wider wastewater network strategy and contribute to regional and business-wide objectives.
• Work cross-functionally with all support functions within the business to support successful service delivery.

Additional Responsibilities

• Participate in the on-call rota as required.
• Lead investigations and report findings to the Head of Service Delivery and senior leadership as appropriate.
• Be aware of all Lanes Group policies and your responsibilities towards them.
• Maintain awareness of company policies and ensure they are implemented consistently across the region.
• Any other reasonable ad-hoc duties, tasks or projects as requested by the Senior Leadership Team.

So if you thrive in a fast-paced, agile environment and enjoy leading teams to deliver operational excellence and outstanding customer service, where no two days are the same, then this could be the role for you.

At Lanes Group, our Regional Managers lead from the front — driving performance, supporting and developing their teams, and ensuring operations are delivered safely and to the highest standard. If you want to join a growing company that values your leadership and is committed to nurturing your potential and career progression, then we are the right Company for you.

The successful candidate will:

• Communicate care and passion for the Company and its brand
• Strive to be positive and constructive at all times
• Straight talking about the facts of the situation – open discussions are the best way to find solutions
• Deliver on commitments
• Support all of the team that you are working with to ensure the achievement of goals
• Adhere to all Lanes Group policies

About you:

The ideal candidate will have the following skills / experience:

• Must have a Full UK Driver's Licence
• Strong managerial experience in an operational environment
• Leadership and strong interpersonal, relationship-building and networking skills
• Strategic thinking and stakeholder management
• Change management along with being resilient, flexible and adaptable
• Confidentiality is important within this position and we are looking for someone with experience of working with sensitive information
• Prioritise your workload and being organised is crucial as this is a fast paced position
• Have the ability to deal with people at different levels
• Proficient within the Microsoft Office Suite
• Although it is not essential it would be desirable if the successful candidate has one of the following:
  • a Bachelor's Degree in Business Management / Administration, Operations Management
  • a Certified Business Operations Professional (CBOP) qualification
  • a Certified Operations Manager (COM) qualification
  • or a similar relevant qualification
• Previous experience in the drainage industry or utilities industry is beneficial

At Lanes Group, we are dedicated to fostering a diverse and inclusive workplace where everyone feels valued and empowered. We believe that our differences make us stronger and are committed to providing equal opportunities for all employees. We welcome and encourage applications from individuals of all backgrounds, including those from underrepresented groups. Join us in our commitment to creating a more inclusive and diverse world.

Lanes Group are a signatory of the 'Charter for Employer Positive About Mental Health' run by Mindful Employer.