Customer Service Agent

We're looking for ex-servicemen and women and/or their spouses for this remote role.

The Company Established for 25 years The company specialises in providing insurance to armed forces personnel and veterans. The company has a strong reputation for quality products and exceptional service to this unique customer base.

The Role

This is a home-based role, working in a remote team environment, providing customer service and sales of general insurance products to enquiring service personnel, veterans and their families. duties will include:

• Respond in a professional and timely manner to customer requests received via email and by phone diligently ensuring positive customer outcomes
• Proactive in Identifying and acting on sales opportunities during inbound and outbound calls
• Develop a strong collaborative relationship with customer service team colleagues to ensure individual and team deadlines are met
• Build and develop strong relationships with internal stakeholders, including Marketing and Finance
• Liaise with insurance underwriter claims handlers to ensure good customer outcomes as required
• Maintain accurate records via the company computer database and shared records
• Attend periodic nationally held company meetings/conferences etc. as required

Knowledge, Skills and Experience Required

• Confident and positive manner, reliable, flexible and adaptable
• Excellent communication skills both verbally and written
• Previous insurance sales experience an advantage
• Experience of working in a regulated environment preferred
• Knowledge of general insurance products would be advantageous
• Experience and knowledge of the military an advantage but not essential
• Computer literate with a good working knowledge of Microsoft Word and Excel
• To be able to work well within a small team but also be able to use your own initiative and work remotely

Working Hours

Office hours are currently 9.00 am to 5.30pm, Monday to Friday.

Benefits

• Salary negotiable dependent on experience and skills
• Company Pension Scheme
• Bonus Scheme
• 25 days annual leave plus bank holidays