Job Title: Service Manager
Location: Stoke Gifford, Bristol + Hybrid Working Arrangements
Compensation: £51,941 + Benefits
Role Type: Full time / Permanent
Role ID: SF66636
At Babcock we’re working to create a safe and secure world, together, and if you join us, you can play your part as a Service Manager at our Babcock Technology Centre site.
The role
As a Service Manager, you’ll have a role that’s out of the ordinary. Play a pivotal role supporting the Submarine Delivery Agency in delivering and sustaining the Royal Navy’s nuclear submarine fleet—one of the UK’s most complex and vital defence programmes.
Day-to-day, you’ll manage end-to-end IT service delivery and supplier performance, ensuring SLA/KPI compliance, effective stakeholder communication, incident resolution, and seamless transition of changes into live environments.
- Manage IT service and contract performance, ensuring compliance with SLAs, KPIs, and licensing terms
- Maintain strong relationships with third-party providers and internal stakeholders to support delivery
- Oversee incident and service request handling, including escalation management
- Provide clear, timely reporting on service performance, incidents, and operational changes
- Lead smooth transitions of application and service updates into production with minimal disruption
This role is full time, 35 hours per week and provides hybrid working arrangements.
Essential experience of the Service Manager
- Experienced IT Service Management and Service Delivery professional with a strong operational track record
- Well-versed in ITIL, ISO9000, and ISO20000 frameworks for service excellence
- Skilled in planning, managing, and developing innovative IT service offerings
- Exceptional written and presentation skills, with the ability to tailor messaging to diverse audiences
- Deep understanding of software support processes and procedures across complex environments
Qualifications for the Service Manager
- ITIL foundation or greater
- Prince 2 Practitioner
Security Clearance
The successful candidate must be able to achieve and maintain Security Check (SC) security clearance for this role.
Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held. Further details are available at United Kingdom Security Vetting: clearance levels - GOV.UK (www.gov.uk).
What we offer
- Generous holiday allowance
- Matched contribution pension scheme, with life assurance
- Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+
- Employee share scheme
- Employee shopping savings portal
- Payment of Professional Fees
- Reservists in the armed forces receive 10-days special paid leave
- Holiday Trading is a benefit that allows UK Babcock employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement. This Window opens February through to March annually.
- ‘Be Kind Day’ enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity
- Excellent development opportunities and benefits package including an employee assistance programme supporting physical, mental and financial wellbeing.
Babcock International
For over a century Babcock has helped to defend nations, protect communities and build a better world. To continue, we must adapt, advance and be a sustainable business with a shared goal.
We are a disability confident committed employer. If you have a disability or need any reasonable adjustments during the application and selection stages, please email careers@babcockinternational.com with the subject header ‘Reasonable adjustments requirement’. We’re committed to building an inclusive culture where everyone’s free to thrive. We are happy to talk about flexible working – please ask about alternative patterns of work at interview.
Closing date: 20/08/2025
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